866.362.0226 - contact@updowndesks.com

Privacy Policy

Ergo Workspace Inc. (hereafter referred to as EWi) and updowndesks.com/ updowndesks.ca respect your concerns about privacy. This notice is to outline the types of personal information we collect and how we may use it.

What types of personal information does updowndesks.com/ updowndesks.ca collect and how does EWi use that information?

Purchase & Customer Service
When you place an order on updowndesks.com/ updowndesks.ca, you will be required to provide contact information, including your home address, phone number, email address, and payment information (credit card information) so that we may process your order, for billing and delivery, warranty purposes and customer service.

Our customer service representatives may also ask for personal information, such as your name, address and email address, in order to access your information in our internal files and respond to your questions or concerns.

How long does EWi and updowndesks.com/ updowndesks.ca keep my information?
We keep information for as long as necessary to respond to the request (purchase, customer service etc.) made at the time you provided the information, or for new purposes requested or consented by you. Your contact information is kept on file until you request to remove or update it. Certain information is kept on internal files for longer periods of time, for audit and quality control purposes.

Does EWi and updowndesks.com share my information with third parties?
EWi and updowndesks.com/ updowndesks.ca do not share any identifying information with third parties. We do share contact information with service providers retained by EWi and updowndesks.com/ updowndesks.ca to perform services (shipping, delivery etc.) on our behalf. These service providers are not authorized to use or disclose this information outside what is necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information as required by law.

In the event EWi and updowndesks.com/ updowndesks.ca sells or transfers all or a portion of our business or assets, we reserve the right to transfer any information we have about you. In the event that this occurs, EWi and updowndesks.com/ updowndesks.ca will provide you with the opportunity to let us know whether you would prefer your information not be transferred.

How does EWi and updowndesks.com/ updowndesks.ca protect personal information? 
We are committed to providing and using secure methods and policies in order to protect your personal and identifying information.

Does updowndesks.com/ updowndesks.ca’s website contain links to other websites?
The updowndesks.com/ updowndesks.ca website may contain external links to websites that operate independently of EWi and updowndesks.com/.ca. These websites may have their own Privacy Policies in place, and EWi and updowndesks.com are not responsible for personal information that is provided to, collected through, these websites.

How can I review, update or remove my contact information with EWi and updowndesks.com/ updowndesks.ca?

In order to review, update or remove your information with us, please contact our customer service by email, contact@updowndesks.com, or toll free: 1-866-362-0226.

Will I receive email from EWi or updowndesks.com/ updowndesks.ca?
You will receive email from updowndesks.com or EWi in the event that you have requested we communicate with you in this way. For marketing or commercial communications, emails will only be sent to you if you have given your explicit consent.

How can I contact updowndesks.com/ updowndesks.ca and EWi?
Please email us at contact@updowndesks.com, or call us toll free at 1-866-362-0226